Refund & Return Policy

Last updated: January 2026

At GlowSense, we aim to ensure customer satisfaction. This policy outlines the conditions under which returns, replacements, and refunds may be accepted.

1. Order Acceptance (Cash on Delivery)

Since we offer Cash on Delivery (COD), customers are encouraged to inspect the package at the time of delivery. If the package appears damaged or incorrect, you may refuse to accept the order.

2. Returns Eligibility

You may request a return or replacement under the following conditions:

• The product is damaged or defective upon arrival
• You received the wrong item

To be eligible, you must contact us within 48 hours of delivery with clear proof (photos or videos).

3. Non-Returnable Situations

• Change of mind after accepting delivery
• Minor variations that do not affect product functionality
• Damage caused by misuse or improper handling

4. Replacement Policy

If your request is approved, we may offer a replacement of the same product at no additional cost.

5. Refund Policy

Refunds are only issued in cases where a replacement is not possible or available.

Approved refunds will be processed via bank transfer or another agreed method within 5–10 business days.

6. Return Process

To initiate a return or refund request, please contact us with your order details and proof of issue:

Email: support@glowsenselight.com
Website: glowsenselight.com

7. Shipping Costs

If the return is due to our error (damaged, defective, or incorrect item), we will cover return shipping costs.

8. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page.